Full refund within 14 days

There is no free trial of the paid plans. Instead, SDG 1 is free without an account (its game chapter, trivia round and video), and every payment is covered by this 14-day refund policy.

If you are not happy, ask for a full refund within 14 days of any payment, including renewals. We refund the full amount to the original payment method.

To ask for a refund, use the Cancel subscription / withdraw from contract here button and choose “Withdraw from the contract”, or write to [email protected] from the e-mail address you used to subscribe. You do not need to give a reason. You can also send the model withdrawal form. If you use the button without the access code of your plan, we first e-mail you a link to confirm the request (valid for 7 days); the refund period still counts from the moment you sent the request.

After 14 days you can still cancel at any time. Your plan stays active until the end of the period you have paid for and does not renew.

This policy applies to every subscription bought on eco-heroes.org and does not affect your statutory rights.