Delete your Eco Heroes account and data
Version 2.0 · 23 October 2026. This page explains how to delete your data from Eco Heroes, published by Eco Heroes International SL. Find your situation below. There is no charge, and we act on requests within 30 days.
Before you start: cancel your subscription. Deleting an account does not cancel a subscription. If you delete the account first, you may keep being charged for a plan you can no longer use.
- Bought in the app with Google Play: open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → Eco Heroes → Cancel subscription, or go to play.google.com/
store/ .account/ subscriptions - Bought in the app with the App Store: open Settings, tap your name, then Subscriptions → Eco Heroes → Cancel Subscription, or go to apps.apple.com/
account/ .subscriptions - Bought on eco-heroes.org: use the cancellation function on our cancellation and withdrawal page.
If you use Eco Heroes only through a school class code and never subscribed, skip this step.
1. App account (parent sign-in with Google or Apple)
Option 1: in the app
- Open Eco Heroes and tap Profile (the person icon at the bottom of the screen).
- Tap Delete account. It appears only while you are signed in.
- Answer the grown-up check, read the warning, then tap Delete.
The account is deleted straight away and you are signed out on every device.
Option 2: by e-mail
If you cannot use the app, for example because you no longer have the device, e-mail info@eco-heroes.org with the subject Delete my Eco Heroes account. Write from the e-mail address you sign in with, or tell us that address. If you signed in with Apple and chose Hide My Email, give us the relay address shown in your Apple ID settings. We may reply to check that the request comes from you before we delete anything.
What is deleted: the account and its sign-in details (e-mail address and Google or Apple sign-in identifier), all sign-in sessions, the subscription record we hold, the progress saved to the account, and the purchase record kept for the account by RevenueCat, which processes app subscriptions for us.
2. Family plan bought on the website
E-mail info@eco-heroes.org from the address you used to subscribe, with the subject Delete my family plan data. Cancel the plan first (see above). We delete your access code, the masked e-mail address linked to it and the "remember me" sign-in. We keep the invoice and payment records for 6 years, because Spanish law requires it (Commercial Code, article 30); Stripe also keeps its own payment records.
3. Teacher or school administrator account
E-mail info@eco-heroes.org from the address of the account, with the subject Delete my teacher account. We delete the account, its sign-in details and its two-factor settings.
- Your classes and your pupils' progress belong to your school. Before you leave, hand them over to a colleague or ask your school administrator what to do with them. Your school can also ask us to delete them.
- If you do nothing, we delete a teacher account 12 months after the last school licence linked to it ends, or after 12 months without sign-in for a free account. We e-mail you 30 days before.
4. Pupils in a school class
When a child plays with a class code from school, the school decides what happens to the data. Deleting a family or app account does not remove it.
- Parents: ask the child's teacher or school. Teachers can delete a single pupil or a whole class at once, and can export the class data first.
- Schools: delete pupils or classes in the teacher area, or ask us in writing; we delete within 30 days of the request. If a licence ends and is not renewed, we delete the school's data 90 days later.
If you write to us about a child's class data, we pass your request to the school, because the school is responsible for it.
5. Other data
- Trivia leaderboard: entries disappear after 30 days. To remove one sooner, press "Report" next to it or write to us.
- Dinner Questions e-mails: use the unsubscribe link in any of the e-mails. To have your address deleted as well, write to us.
- Surveys and parental consent: write to us to withdraw consent; the data collected under it is erased.
- A copy of your data: you can also ask us for a copy of the data we hold about you, in a portable format.
6. What we keep, and for how long
| Data | Why | How long |
|---|---|---|
| Copies in our encrypted backups | Backups are made every night so that the service can be recovered after a failure. They are used for nothing else. | Deleted data leaves the backups within 14 days |
| Invoices and payment records (website family plans, school licences) | Spanish accounting and tax law | 6 years |
| Security audit trail | Investigating security incidents | 12 months |
| Technical server logs | Security and fault-finding | Up to 90 days |
| Payment and subscription history held by Google, Apple or Stripe | They keep their own records under their own policies. We cannot delete these. | Set by Google, Apple or Stripe |
| A log of payment notifications we have already processed | Stops the same payment being applied twice | 6 years, with the payment records |
7. Data on your device
Eco Heroes also keeps progress on the device itself, so that it works offline. To remove it, uninstall the app, or clear the site's data in your browser settings.