Accessibility statement

23 October 2026. Eco Heroes International SL wants every child, teacher and family to be able to use Eco Heroes. This statement covers the website eco-heroes.org in all 13 languages, including the games, the teacher area and the family pages.

1. How accessible Eco Heroes is

Eco Heroes is partially conformant with the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA and with the European standard EN 301 549 V3.2.1 (clause 9). Partially conformant means that some parts do not yet fully meet the standard. The criterion-by-criterion results are in our Accessibility Conformance Report (in English).

2. What does not work yet

Audio description (WCAG 1.2.5): the mission videos have captions and a full written transcript, but no audio-described version. Some statistics shown on screen and the sources are not spoken. They are in the transcript. A described version needs new recordings in 13 languages; it is planned.
Media alternatives (WCAG 1.2.3, partly met): the transcripts give the narration and every word and figure shown on screen, but do not describe the illustrations.
Captions: every video has captions, but they do not yet include sound cues and no person has yet checked their accuracy.
Screen readers: we have not yet tested Eco Heroes with screen readers (NVDA, VoiceOver, TalkBack). Until we have, some problems may remain that automated checks cannot find.

3. How we checked

This statement is based on a self-assessment: an internal evaluation that followed the W3C method WCAG-EM, completed on 17 October 2026. It covered all 55 WCAG 2.2 level A and AA criteria, a sample of pages in all 13 languages, and complete tasks done with the keyboard only. Automated checks run before every release. No independent body has reviewed the results; an independent audit is planned. The statement was prepared on 23 October 2026 and will be reviewed by 15 January 2027.

4. Tell us about a barrier

If something does not work for you, or you need content in another format, write to info@eco-heroes.org or call +34 690 814 215. Tell us the page and what happened. We answer within 5 business days. If we cannot fix the problem quickly, we tell you when we will, and we offer you the content in another way in the meantime.

5. If you are not satisfied

Write to us first, as in section 4. If our answer does not solve the problem, ask us to look at it again; we reply within one month.
If you are still not satisfied, you can complain to the consumer authority or to the authority responsible for accessibility in your country. In Catalonia, the consumer authority is the Agència Catalana del Consum (consum.gencat.cat).
If you use Eco Heroes through a Spanish public school or education authority, you can also use that body's own accessibility complaint procedure under Royal Decree 1112/2018, and the public body can ask us for the information it needs.

6. Legal framework

We follow the accessibility requirements of the European Accessibility Act (Directive (EU) 2019/882, in Spain Law 11/2023) for our online services, and the requirements of WCAG 2.2 level AA that public-sector buyers apply under Royal Decree 1112/2018, whether or not the law requires them for a business of our size. Our Terms of Service refer to this statement.